21 years experience in every phase of the travel customer journey.
Writer, speaker, advisor on: travel retailing, eCommerce, loyalty programs, customer journey and customer experience.
Customers included: BA Holidays, Cathay Pacific, LoyaltyOne Airmiles, Asia Miles, Color Line, S7, SNCF, TravelSky, Hainan, China Southern, Four Seasons, Malaysia Airlines, Thai Airways, Star Alliance, Sabre, and American Express.